Why my account is suspended?

Boa noite!

Estava criando um dos formulários para o trabalho da faculdade em minha conta , quando do nada o formulário foi desativado e recebi a mensagem que minha conta foi suspensa pelo sistema por prevenção de phishing. Por favor, preciso apresentar esse trabalho amanhã a noite, como poderia prosseguir?

Hi Yngrid,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, your account is currently suspended for violating our Terms of Use through your Clone of Clone de Clone de Auditórios - ISO 7799 Form. Keep in mind that collecting login credentials is not permitted in Jotform. After investigating your form, there are no fields that gather passwords, but there are plenty of "senhas" terms in your form, which is why it will always be flagged by Anti-Phishing Detector. I've reactivated your account. You should be able to access it now. You must remove or change these "senhas" terms from your form, or it will be suspended again. 

Let us know if you have any other questions.

Olá, obrigada pelo retorno !

Mas acabou de acontecer novamente, minha conta foi suspensa pelo mesmo motivo. Poderia reativa-la por favor?

Hi Yngrid,

Thanks for getting back to us. We'll need to remove the form before we can reactivate it. Because it contains a large number of "senhas" terms, it will be automatically suspended. 

Once we hear back from you, we'll be able to move forward with this.

Mas como poderei prosseguir no formulário, se está suspenso? O formulário será excluído?

Hi Yngrid,

Thanks for getting back to us. I removed the 51 senhas terms from your form, and it will not be suspended again. Please avoid using those terms, as they will be recognized by our anti-phishing system. Your account is now active again. 

Let us know if there's anything else we can help you with.

Ok, muito obrigada!