Suspended Account

  • TrendByte Technology and Marketing
    Perguntado em 24 de maio de 2024 às 19:12

    Gostaria de saber o motivo da minha conta estar suspensa!

    Suspended Account Image 1 Screenshot 20

  • Mafe_M Jotform Support
    Respondido em 24 de maio de 2024 às 19:58

    Hi TrendByte Technology and Marketing,

    Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question. Your account was suspended because you’ve got a form named Formulário de Briefing E-Commerce that’s breaking our Terms of Use by collecting login credentials.

    Suspended Account Image 1 Screenshot 20

    I've deleted the offending fields and reactivated your account. You should be able to log in now.

    Reach out again if you need any other help.