Cancellation and refund request

Boa tarde, gostaria de solicitar o cancelamento do plano atual e o reembolso do valor pago com o cartão de crédito, conforme previsto na política do jotform, já que ainda não se passaram 30 dias.

Hi Ellen,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

I've cancelled your subscription and refunded USD 49.00. Please allow your bank to add the refund to your account within 5-7 business days.

Let us know if there’s anything else we can help you with.