Cancellation and refund request

Olá, eu fiz a assinatura com vocês, porém gostaria de cancelar e pedir o estorno do valor, como posso proceder?

Hi Sistecsolar,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese , let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, coming back to your question, to request a refund for your most recent invoice, follow this link. Complete the form. After reviewing your request, one of our team members will contact you via email. Once you have been refunded, your account will be downgraded to the Starter Plan.

Existing forms and submissions will be saved in your account even after your subscription is downgraded. However, if you receive new form submissions and have already reached your available limit as a result of the downgrade, old form submissions will be deleted automatically to make room for new ones. This is because the Starter plan has different limits, such as 100 MB upload space and 100 monthly submissions. I recommend saving and downloading existing submission files.

Give it a try and let us know if you need any other help.