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Hi Alexandre,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, coming back to your request, I'm afraid it's not quite clear. Could you please help us with more details? It would help us to understand what’s happening if you could take a screenshot and send it to us. We have a guide here explaining how to do that. Please know that Jotform is an online form builder. If you are referring to a submission you've made, you will have to contact the form owner.

Let us know if there’s anything else we can help you with.