Google Sheets integration stopped working

  • mauriciodesouzaconsultoria
    Perguntado em 21 de maio de 2024 às 09:09

    Desde o dia 17/05/2024, estamos preenchendo o formulário e ele nao está alimentando a planilha que eu integrei. Conseguem me ajudar?

  • Rose Jotform Support
    Respondido em 21 de maio de 2024 às 09:26

    Hi Mauricio,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, coming back to your question, have you recently made changes directly to the integrated Spreadsheet? Please note that if you change the spreadsheet directly, the integration can break.

    I have successfully pushed the missing submissions of this form to your Spreadsheet. Can you please confirm if it's updated? If the issue persists, you will need to remove the integration and add the Google Sheet Integration again and choose the option to select an existing Spreadsheet and use the same sheet that is initially integrated with your form.

    Let us know if there’s anything else we can help you with.