Cancelling an Account

Bom dia!
gostaria de cancelar a conta e saber a possibilidade da nao cobrança deste mes
nao usaremos mais a plataforma, apenas no ano que vem

Hi digitalnutriingredients,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

I understand you want to cancel your subscription and get a refund. You can request your refund here. You will also receive an email with the details of the request and a tracking ID number. Now, let me show you how to cancel your account:

1. On your My Forms page, hover your mouse over your avatar in the top-right corner and click on Settings.

2. Under the Billing tab, click on Change Plan.

3. Select Downgrade under the Starter (Free) Plan.

That's it. Let us know if you have any other questions.

Hi Cecilia,

Thank you for your support!
Now I just have to wait for refund's answer.

Best regards.

Hi digitalnutriingredients,

Thanks for getting back to us. I am sorry you are having trouble with this. I have successfully canceled your subscription and processed a refund for the last amount you paid. It will be posted on your account in 7-10 business days, depending on your bank's refund policy.

Reach out again if you have any other questions.

Thank you so much Joshua!