Can't set up Clickup integration

não consigo intregrar, não chega no clickup o formulário

Hi Maria,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, coming back to your question, I’m sorry you're having issues with your form. Let me look into it and get back to you with a solution.

Let us know if you have any other questions.

Hi Maria,

Thanks for waiting. Are you perhaps referring to this form: Orçamento - Bigraf? When I cloned and tested your form, everything worked the way it was supposed to. Take a look at the screenshot below to see my results:

Can you try integrating the form again with Clickup and see how it goes? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on. You can check out this guide about How to integrate with ClickUp for more information.

Give it a try and reach out again if you have any other questions.

The problem is that the task is not created in the clickup!

Hi Maria,

Thanks for getting back to us. I’m sorry you're having difficulties getting that feature to work. I’ll need a bit of time to look into this. I’ll get back to you as soon as I can. Rest assured, we are here to help.

Thanks for your patience and understanding, we appreciate it.

Hi Maria,

Thanks for your patience. If perhaps you are referring to this form https://www.jotform.com/241374384060655, I've checked that there's a missing field (probably deleted from the Clickup list) that maybe causing it. Please re-check the integration in your form and ensure field mapping is configured properly. Please see screenshot below:

If you are referring to another form, please give us direct access and we'll further investigate. Rest assured, we are here to help.

Give it a try and let us know if there's anything else we can help you with.

Olá!

é em outro formulário, e olha está tudo preenchido!

Hi Maria,

Thanks for getting back to us. When I cloned and tested your form, everything worked the way it was supposed to. Just to clarify, have you tried removing the integration and adding it back on? In most cases, that would solve integration issues. If you also have another ClickUp account to test, please try it too. If it's the same, get a Console Report of the browser while you see the error. Here's the guide on how to get a Console Report. The Consoler Report will help us identify the issue from the backend.

Keep us updated and let us know if you need any more help.