Cancelamento de plano

Por gentileza, solicito cancelamento do plano.

Hi David Cauto,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'll have to wait until they're available again.

Now, coming back to your question, let me walk you through the steps on how to cancel your existing Bronze subscription., Your subscription will be automatically renewed on May 18, 2024, so you will need to cancel it before the May 18th. Here are steps:

1. On your My Forms page, hover your mouse over your avatar in the top-right corner and click on Settings.

2. Under the Billing tab, click on Change Plan.

3. Click on the Downgrade button to switch to the Starter (Free) Plan.

Then, you'll see a pop-up window with some extra information about the downgrade. Just follow those instructions to continue canceling your plan. You can also check out our guide on How to Cancel your Subscription.

Let us know if you need any more help.