Como limpar o upload ?

  • escolinhagavioes
    Perguntado em 8 de maio de 2024 às 21:18

    Atualmente esta com uma mensagem no meu Jotform informando que excedi o espaço no upload, tem 100 MB disponível e atualmente estou com 130 mb em uso, gostaria de saber como libero esse espaço.

    Vou voltar a assinar pois vou uma os formulários semana que vem, estou com medo desse espaço em uso atrapalhar o meu formulário.

  • Hilary Jotform Support
    Respondido em 9 de maio de 2024 às 01:18

    Hi Escolinha,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, coming back to your question, To free the space, please download the submission data and delete the entries. A kind reminder that you need to remove the trashed entries as well. Let me show you how to delete the data:

    1. In Submission Table, please select the entries that you would like to delete.
    2. Click on Delete button.How to remove submission data to free the upload space Image 1 Screenshot 30 Screenshot 10
    3. Choose Move to Trash.How to remove submission data to free the upload space Image 2 Screenshot 41 Screenshot 21

    Now, you need to remove the entries in the trash.

    1. In Jotform Tables, open the tab menu in the upper-left corner.
    2. Select Trashed entries.Steps to access trashed entries in Jotform Tables Screenshot 20 Screenshot 52 Screenshot 32
    3. In Trash, choose Select All to select all the entries.
    4. Click on Delete Forever button.How to delete all the trashed entries Image 1 Screenshot 31 Screenshot 63 Screenshot 43

    Give it a try and reach out again if you need any other help.