Email notification when the user replied on my autoresponder email?

  • e8inteligencia
    Perguntado em 8 de maio de 2024 às 13:22

    Boa tarde. Tudo bem?

    Gostaria de uma ajuda para incluir um email.

    Queremos colocar um email para quando o usuário receber um email de confirmação de preenchimento de formulário, caso ele responda essa resposta viria para um email nosso.

    Estou com dificuldade de colocar essa função e de como fazer.

    Conseguem me ajudar ?


  • Camila Jotform Support
    Respondido em 8 de maio de 2024 às 15:47

    Hi e8inteligencia,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, coming back to your question, I would like to verify that you want to get an email notification when they respond to autoresponder email? If yes, once they replied in Autoresponder email. You will get a notification in your email address associated with jotform. Check out the screenshot below:

    Email notification when the user replied on my autoresponder email? Image 1 Screenshot 20

    If that’s not exactly what you’re looking for, can you explain a bit more so I can help you better?

    Once we hear back from you, we'll be able to move forward with a solution.

  • e8inteligencia
    Respondido em 9 de maio de 2024 às 08:11

    Bom dia, Tudo bem ?

    Seria mais ou menos isso q eu queria. Na verdade eu queria, que quando eles respondessem o email automático que é enviado que esse email viesse pra mim. Esse email de resposta no caso.

    Queria no caso configurar o meu email para receber essa resposta, essa é a dificuldade que eu estou tendo.

  • Jeric Jotform Support
    Respondido em 9 de maio de 2024 às 10:24

    Hi e8inteligencia,

    Thanks for reaching out to Jotform Support. You can change the Reply-to Email to your desired email address. Let me show you how:

    1. On the Form Builder, click on Settings.
    2. On the menu on the left side, click on Email.
    3. Hover to the autoresponder email and click on the pencil icon.Email notification when the user replied on my autoresponder email? Image 1 Screenshot 30
    4. Click on the Recipient tab
    5. Below that, change the email address of the Reply-to-Email
    6. Finally, click on Save.Email notification when the user replied on my autoresponder email? Image 2 Screenshot 41

    Give it a try and let us know if you need any other help.