Liberação de espaço de upload

Boa noite!

Fiz todos os procedimentos sugeridos no fórum para liberar espaço de Upload, porém não houve alteração.

Atualmente uso o plano básico, mas pretendo migrar para o pralo Bronze no final do mês. Todavia precisava de ajuda na liberação de espaço.

Como proceder?

Olá Formulários DOCCOD,

Obrigada por contatar o Suporte da Jotform. Você tem razão, tua conta não está mais acima de nenhum limite. Por isso, forcei o recálculo dos limites e realizei a limpeza de cache da tua conta e isso resolveu o problema. Teus formulários estão funcionando normalmente.

Estamos à disposição caso continue precisando de ajuda.

Bom dia!

novamente estou com espaço reduzido e não consigo resultado após a limpeza de cache. Existe alguma forma de fazer isso sem precisar acionar sempre o suporte?

Olá Formulários DOCCOD,

Thanks for reaching out to Jotform Support. Unfortunately, our Portueguse Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, coming back to your question, please note, the limits are automatically recalculated when you remove the submission. However, sometimes the form cache might cause this issue. You don't have to contact support every time for this issue, this is an automated process. Additionally, you can clear the form cache from your account. Let me show you how:

1. On my form page, click on the Profile Avatar.
2. Click on Settings in the dropdown.
3. Scroll down Form Cache and click on Clear Cache.

Give it a try and let us know how it goes.

Prezados,

Novamente fiz algumas exclusões e limpeza de cache para liberação de espaço, mas sem sucesso no procedimento.

Poderiam me apoia?

Hi formsdoccod,

When I looked at your account, I saw that deleted submissions on forms 241498525553666, and 241498762902667 are still in your Trash Entries. To free up your upload space, you'll need to purge your deleted submissions in the Trashed entries. Let me show you how:

1. On your My Forms page, select your form.
2. Click on Submissions at the top.
   
   
3. In Jotform Tables, open the main tab’s menu by clicking on the three dots icon.
4. Next, select Trashed entries from the menu.
5. In the Trash pane on the right, choose Select All and then click on Delete Forever.
   
   
6. Finally, click on Delete in the confirmation dialog.

We also have a guide about How to Delete Form Submission Data that you can check out.

Give it a try and let us know how it goes.