Fields in the PDF are not calculating correctly

  • Frimesa
    Perguntado em 7 de maio de 2024 às 09:45

    Bom dia.


    Identificamos que os valores da lista de produtos não esta trazendo as informações corretas, igual trazia anteriormente.


    Conforme print em anexo, o campo quantidade sempre esta trazendo como padrão o numero 1, mesmo quando a quantidade solicitada não é 1, assim trazendo algumas informações divergentes, como o total da linha.



  • Ericson_B Jotform Support
    Respondido em 7 de maio de 2024 às 09:52

    Hi Frimesa,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, coming back to your question, I searched the forms you recently modified, but I can't seem to find one with the four products in the screenshot. Can you send me the link to your form so I can take a look at it for you?

    Once we hear back from you, we'll be able to move forward with a solution.