I upgraded using the wrong credit card.

Acabei efetuando a compra de forma errônea no cartão errado, preciso do cancelamento da assinatura e do extorno do cartão, como podemos proceder?

Hi contatowrage,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, coming back to your question, we can help you cancel your subscription and process a refund, since it's still within our 30-Day Money-Back-Guarantee period. But, before we do so, do know that you also have the option to update your Billing Credit Card in your Account Billing page. If you'd prefer this instead, here's how to do it:

1. Go to your Billing page, and click on Change Credit Card.

2. Enter your card details in the Credit Card Information dialog, and click on Update.

But, if you prefer canceling the subscription instead, just get back to us on this thread with your confirmation.

Once we hear back from you, we'll be able to help you with this.