Account Suspended - Fake Service

  • Ivana Scheid Ludwig
    Perguntado em 27 de abril de 2024 às 14:37

    Boa tarde, estou com um projeto acadêmico que se trata de criar um app para finanças pessoais, estava com o projeto em andamento quando minha conta foi bloqueada por phishing. é um projeto fictício, o app não sairá do papel, nele iremos possibilitar que a pessoa cadastre suas receitas e despesas, crie listas de compras e cadastre suas contas bancárias para que o app de fianças faça o link das entradas e saídas dos apps bancários. Há possibilidade de realizar o desbloqueio para que eu possa prosseguir?

  • Christopher Jotform Support
    Respondido em 27 de abril de 2024 às 15:21

    Hi {username},

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, coming back to your question, your account was suspended due to Phishing. We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms of Use. In order to reactivate your account, please provide the following information:

    • The URL where your form is used.
    • Your website or proof of affiliation to a legitimate institution.
    • Share with us documents that will prove that you are authorized to offer such services and use the said logo.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector. Send these proofs to reviewers@jotform.com with Thread #14329851 as your subject. We will let you know about the status of your account after a thorough review of your proofs.

    Let us know if there’s anything else we can help you with.