Why is my account suspended?

  • ONILO FILHO LOPES PARREIRA
    Perguntado em 25 de abril de 2024 às 17:46

    Olá tudo bem eu fui entrar agora no aplicativo para mim gerenciar um formulário e a minha conta foi suspensa eu gostaria de saber por qual motivo ela tá suspensa

  • Kelvin Jotform Support
    Respondido em 25 de abril de 2024 às 18:30

    Hi nyllostarnetwork,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, coming back to your question about account suspension. I checked the account associated with your email address, and it was suspended due to the collection of login credentials from your Pré-Cadastro RVC Fibra Residencial Chácaras Santa Fé form. You have the WI-FI PASSWORD field. This is against our Terms of Use. I can reactivate your account, but I'll need to remove the offending fields.

    Once we hear back from you, we'll be able to help you with this.