Form: Submit button is not working

  • mariliasantoscolor
    Perguntado em 15 de abril de 2024 às 08:46

    Não sei o que aconteceu, quando preencho o formulário e clico em enviar, o botão não faz nada

  • Lorevie Jotform Support
    Respondido em 15 de abril de 2024 às 09:41

    Hi Marilia,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, coming back to your question, I'm sorry that this is happening. I've cloned your "Contrato de Prestação de Serviços MS Colors" form and tested it, but I couldn't replicate the issue. I was able to sign and submit the form. Check out the screenshot below:

    Form: Submit button is not working Image 1 Screenshot 20Does this happen to your other forms? Was it stuck on loading, or you can't just click on the submit button? Can you try to clear your browser caches and cookies, and then log out and log back in? Also, try to use another browser and on an Incognito window. If the issue persists, please send a screenshot of your browser console log.

    I also cleared your form caches from our system to fix any cache-related issues.

    After we hear back from you, we'll be able to move forward with this.

  • mariliasantoscolor
    Respondido em 20 de abril de 2024 às 12:38

    O problema não aconteceu mais, parece ter resolvido sozinho, muito obrigada