Upload Space is not updating

minha conta esta dando cheia mesmo sem nenhum arquivo enviado

Hi Vanessa,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I checked your account, and it seems that your Upload Space is now at 0.00 B / 100.00 MB. Can you go ahead and try it again and let us know how it goes? I also went ahead and cleared your form caches as a precaution. If the same thing happens again, we'll investigate it more to see if we can figure out what's going on.

Keep us updated and let us know if you need more help.

boa tarde

podia dar uma olhada para mim no armazenamento

por favor

esta dando cheio

Hi Vanessa,

Thanks for getting back to us. I went ahead and recalculated your Upload Space and reactivated your account. You should be able to log in now and use your forms.

Reach out again if you have any other questions.

Bom dia

podia dar uma olhada para mim no armazenamento

por favor

esta dando cheio

Hi Vanessa,

I reviewed your account, and you have deleted all your submissions. Your account has no uploaded files, and your usage is 0.00 B / 100.00 MB. I have cleared your form cache just in case. You should be able to log in and your forms are not showing any error.

Reach out again if you have any other questions.