Error when upgrading my account

Porque não consigo fazer upgrade?

Hi Paulo,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

I understand you're having trouble upgrading your account. When I checked it, I couldn't see any payment attempts made yet. Can you try upgrading your account on the Pricing page using a different browser and see how it goes? Sometimes, using a different card also helps. Let me show you how to do that:

1. On your My Forms page, click on Pricing in the blue navigation bar at the top of the page.

You can also upgrade your subscription on your account’s Upgrade/Billing page.

2. On the Pricing page, choose the plan you want to buy.

3. In the popup window, choose either a Monthly or Yearly payment schedule and either Credit/Debit Card or PayPal as the payment method. 

Here’s an example of the Bronze plan:

After you click on Continue, you'll need to enter your Credit/Debit Card details.

If you choose to use PayPal, you’ll get redirected to the PayPal payment page to complete the payment. Check out this guide for more details about upgrading your account. If you receive any errors while upgrading your account, let us know with a screenshot of the error so we can understand what's happening and help you better.

Let us know if you need any more help.