Atualiza meu espaço de upload por favor

  • goldenservicece
    Perguntado em 3 de abril de 2024 às 10:28

    Atualiza meu espaço de upload por favor

  • Paul Janver Jotform Support
    Respondido em 3 de abril de 2024 às 12:36

    Hi goldenservicece,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question.

    I have recalculated your upload limit and it is now at 353.51 MB / 1.00 GB. We also recommend to clear account's cache after purging submissions or uploaded files. Although caches aren't cleared automatically, it's easy to do it manually. Let me show you how:

    • On your My Forms page, hover your mouse on your Profile Avatar icon.
    • In the window that opens, click on Settings.

    Atualiza meu espaço de upload por favor Image 1 Screenshot 30

    • In the Settings menu, scroll down to the bottom of the page and click on Clear Cache. That's it, you're done.


    Atualiza meu espaço de upload por favor Image 2 Screenshot 41

    You can also check this guide for more information about clearing caches.

    Let us know if you have any other questions.