Jotform site is loading very slow

Nos ultimos dias o site do jotform, esta muito lento, demorando para acessar a conta e aparecer meus formularios, gostaria de saber se existe algum problema, ja tentei limpar o cache, mas nao resolveu

Hi jotformedu,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I'm sorry you are having issues with this. Please try using a different browser or incognito mode and see if it makes a difference. Also, can you tell us if you are a VPN when accessing the Jotform page?

Can you try it again and see how it goes? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on.

Let us know if you need any more help.

Não uso vpn, tentei varios navegadores e o problema persiste

Hi jotformedu,

Thanks for reaching out to Jotform Support. Please share the direct form link and we will try replicating the issue. If the form is embedded on a website, please share the website link so we can check that too.

After we hear back from you, we’ll better understand what’s going on and how to help.

o problema não é especifico a um formulario, é qualquer link do dominio jotform.com, que demora muito a abrir, inclusive esta solicitaçao de suporte demorou muito tempo para abrir, percebi que isso nao acontece se eu estiver deslogado da conta, so demora se eu tiver feito login, e tentar abrir qualquer link do dominio jotform.com

Hi jotformedu,

Thanks for getting back to us. Can you try sharing a screenshot of the Console Report of your internet browser? Also, please try using a different internet network and let us know if the issue persists on your end.

After we hear back from you, we’ll better understand what’s going on and how to help.

Tentei usar outra internet, e o problema persiste

Hi jotformedu,

Thanks for reaching out to Jotform Support. ​​I tested your form but couldn’t replicate the issue, so I created a ticket and escalated this to our Developers.

Our Developers are working on the issue as fast as they can. As soon as we have an update, we’ll let you know. Thanks for your patience.