Has the payment for the plan been made?

Por favor gostaria de saber se foi efetuado o pagamento do plano

Hi Filipe,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I checked the last payment attempt on your account, unfortunately, we are getting an error that the payment has been refused. Please reach out to your bank regarding this or try to use a different card.

Keep us updated and let us know how it goes.