Translate the Credit Card Placeholder to a different language

Can you tell me how can i change the language only on the payment process, because i have forms for portuguese, english and french language.

At the moment apperas on setence in portuguese below fields for the card details "Quando fornecer as informações do seu cartão, autoriza vilamourabikes.com a cobrar futuros pagamentos do seu cartão de acordo com as respetivas condições." but i also want this setence in english and french in diferent forms.

Waiting your feedback

Jorge

Hi Jorge,

Thanks for reaching out to Jotform Support. I am sorry you are having an issue with this. I am unable to see the last form on this thread. Can you please provide me with the Form URL you are referring to and I can take a look at what's going on? Let me show you where to find the Form URL:

1. In Form Builder, click on Publish in the orange navigation bar.
2. You will immediately see the Form URL, click on Copy Link button.

Once we hear back from you we can move forward with a solution.

https://form.jotform.com/230473378997372

Waiting your feedback

Jorge

Hi Jorge,

Thanks for reaching out to Jotform Support. I am sorry you are having an issue with this. I've cloned your form and tested it, but I am not able to see the section you are referring to under the credit card section. Check out the screenshot of my results:Can you please share a screenshot of the section you are referring to and I can take a look at what's going on?

Additionally, when I cloned your form and tested it, I was not able to see any form translations set up. If you need to set up a bilingual form, you will need to set it up on the form. It's easy to do so. Let me show you how:

1. Open your form in Form Builder.
2. In the orange navigation bar at the top of the screen, click on Settings.
3. Click on the Show More Options button.
4. Scroll down to the Form Language section and select the language you want to translate the form from.

5. Click on the Edit button next to Translations, and then click on the Add Form Language button.
6. Select the language you want to translate the form to, and then click on the Add Form Language button.

Now, the translated form will look like the one below:

7. Go to Form Warnings to see/edit any untranslated fields. And here you can edit the translated fields too. It'll be automatically saved when you add or edit any text.

8. When you're done making the form multilingual, you can click on Preview Form to see how it'll look to anyone filling out your form:

Once we hear back from you we can move forward with a solution.

Hello

The setence "Informações do Cartão de crédito" and " Quando fornecer as informações do seu cartão, autoriza vilamourabikes.com a cobrar futuros pagamentos do seu cartão de acordo com as respectivas condições" Should appear in french laguange and is appering in portuguese. Maybe could be the Stripe language settings? Waiting your feedback

Hi Jorge,

Thanks for reaching out to Jotform Support. I am sorry you are having an issue with this. This can be happening due to a language setting in Stripe. Can you please check the language in your Stripe account and see if you can select French as default? When I view the form on my device it shows the English language.

Give it a try and let us know how it goes.

Hello

Regarding the form https://form.jotform.com/230473378997372 that i already changed the form language for french is still apearing the text inside the box field of the credit card payments in Portuguese like the image i send you

The language settings on Stripe is at the moment in english

Let me give you an example:

We use one specific computer for customer service to register data from clients with Jotform. But we have same form in 2 diferent languages:

portuguese https://form.jotform.com/210962960491359 (With Integration connected to Stripe to capture data of credit card to receive later with form language in portuguese - apearing the text inside the field of the credit card payments in Portuguese)

and french https://form.jotform.com/230473378997372 (With Integration connected to Stripe to capture data of credit card to receive later with form language in French - apearing the text inside the field of the credit card payments in Portuguese

I need to know who is the responsable for the language inside the field box of information of card details, Jotform or Stripe? Because i need this information inside this field box be in french language on the french form https://form.jotform.com/230473378997372 and in portuguese in the portugese form https://form.jotform.com/210962960491359

Waiting your feedback

Jorge

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Hi Jorge,

Thanks for reaching out to Jotform Support. I am sorry you are having an issue with this. I've cloned your form and tested it, and I was able to replicate the issue. I have gone ahead and escalated the issue to our developers to investigate this further. Once we hear back from them I'll circle back to this thread and give you an update.

Thanks for your patience and understanding, we really appreciate that.

Hi Jorge,

Thanks for your patience and understanding while we are looking into this. The credit card section description displayed on Stripe is shown based on your browser's language, independent of your form's language settings. For example, when I load your forms in a browser set to English, I see the mentioned message in English. Please refer to my screenshot below:

French Form:

Portuguese Form:

As you can see in my screenshots, the translation of this text string is automatically shown according to the form filler’s browser language settings rather than your form's language settings. So, if you want to change the language you view on the said string, you'll need to change the browser language accordingly.

Give it a try and let us know how it goes. Once we hear back from you, we'll be able to move forward.

Hello

I alread set browser's language for english.

In the french form the setence "By providing your card information, you allow vilamourabikes.com to charge your card for future payments in accordance with their terms. it is OK in English, but the topic setence "Informações do Cartão de Crédito" is in portuguese, but we need in French (Or could be in English, but preference in french"

Waiting your feedback

Jorge

Hi Jorge,

Thanks for getting back to us. I understand you are looking to change the label "Informações do Cartão de Crédito" to French. Doing that is easy. Let me show you how:

• Open your form in Form Builder. 
• Then, scroll down and click on the Payment field.
• The label is editable, you can add the text in any preferred language:

Give it a try and let us know how it goes.