Atualização Jotform - HELP ME

Boa noite, gostaria de saber como voltar para a versão anterior. Essa atualização removeu diversas funcionalidades na qual utilizavamos todos os dias, impossibilitando a execução de nosso trabalho. Aguardo um retorno urgentemente!!!!!!!!!

Hi Besouro_design,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But keep in mind that you'll have to wait until they're available again.

Now, let me help you with your question. Did you mean you wish to remove HIPAA compliance from your Jotform account? If that is what you are referring to, then let me show you how you can disable HIPAA compliance from your Jotform account.

1. Login to your Jotform account.
2. Hover your mouse over your Avatar/Profile picture on the right side of the screen.
3. In the dropdown, click on Settings, or click on this link to go directly to your Settings page.
4. Choose the Data option on the left side of the panel.
5. Click on the Disable HIPAA compliance features. That's it.

Let us know if you need any other help.

Bom dia, não é sobre isso que estou falando.

Essa atualização da plataforma JOTFORM, removeu diversas funcionalidades na qual utilizavamos todos os dias, isso impossibilita a execução de nosso trabalho. Necessito de um retorno urgentemente!!!!!!!!!

Estamos com nossa operação PARADA, devido a atualização de vocês no software da JOTFORM.

Hi Besouro_design,

Thanks for getting back to us. I am sorry you are having an issue with this. About the update, can you please let us know exactly, which features you are referring to and I can take a look at what's going on? If the feature is no longer available I can try to provide you with a workaround solution.

Once we hear back from you we can move forward with a solution.

Bom dia, preciso de ajuda urgente!

Após atualização do software da plataforma JOTFORM, não está funcionando as integrações com MONDAY , sumiu o botão SENDPULSE (enviar teste) de integração. Nossa operação esta para aqui, aguardando uma solução.

Foi feita uma atualização para PIOR, por favor, retornem a versão anterior.

Hi Besouro_design,

Thanks for getting back to us. Please allow me some time to look into this and I'll circle back to this thread as soon as I can.

Thanks for your patience and understanding, we really appreciate that.

Hi Besouro_design,

Thanks for reaching out to Jotform Support. I am sorry you are having an issue with this. Please note, the Test Integration was there to check if the submissions are going through the integration or not. However, you can achieve this by making an actual test submission to see if it went through or not, hence this button was removed in the upgrade.

Also, for feedback can you please let us know how the Test Integration button was useful so we can forward the feedback to the relevant team?

Reach out to us if you need any more help.

Boa tarde! Não temos tempo hábil para fazer o preenchimento de formulário em formulário. Criamos mais de 5mil formulários. É impossível. Caso não seja possível retornar o botão test pulse e as integrações com a plataforma monday, no formato que era antigamente, vamos cancelar a parceria com vocês. Pois não temos como realizar nosso trabalho dessa forma.

Já estamos na parceria com vocês a mais de 3 anos, isso é uma falta de respeito enorme com o cliente. Atualizar uma plataforma para PIOR, sem ao menos comunicar e pedir opinões sobre.

Sigo no aguardo de uma solução!

Hi Besouro_design,

Thanks for getting back to us. I'm sorry this is happening. I can understand that you have many forms integrated with Monday.com, and you wish to get back the old version of the test pulse button and Monday.com integration. I've gone ahead and requested the feature request from our developer team.

Unfortunately, I am unable to give the ETA; when or if it's implemented depends on their workload, how viable it is, and how many other users request it. If there are any updates, we’ll circle back to this thread and let you know.

Thanks for your patience and understanding; we appreciate it.

Não terá uma solução então? Simplesmente removeram as funções e atualizaram, e os usuários que se adaptem ou saiam, é isso?

Hi Besouro_design,

Thanks for getting back to us. We apologize for any inconvenience caused by this. However, it is currently not possible to switch back to the older version of the integration setup. However, we have created a ticket that requested this feature. when or if it's implemented depends on their workload, how viable it is, and how many other users request it. If there are any updates, we’ll circle back to this thread and let you know.

Reach out to us if you need any more help.

Boa noite, isso não resolveu meu problema.

Gostaria de uma solução para essa questão o mais breve possível. Além disso, as integrações com a plataforma Monday, não estão funcionando corretamente.

Hi Besouro_design,

Thanks for getting back to us. I understand the urgency of the solution. However, we can't provide the ETA when the raised feature will be available.

Can you please explain which part of the integration is not working correctly so we can understand the issue better and help you further? For the Monday integration, can you please share with us the form URL in question and a screenshot of how you have set up the integration from your end?

When you remove the integration and add it back, it refreshes the connections, so have you tried that? Here is a guide on how to integrate Jotform with Monday.com for your reference.

Let us know how it goes.