Account showing overlimit

Certo, deu certo, mas agora está dando a informação que atingiu o limite, pra ela fazer o upgrande, mas ela não tem nenhum formulário ativo na conta, esse seria o primeiro. A conta da pessoa que está tendo esse erro é legalizacao@unclik.com.br

Hi LEGALIZEONLINE,

Thanks for reaching out to Jotform Support. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I checked the account and can see that the account is in good standing. I've cleared her form caches to refresh the data. If the issue persists, you can advise the user to send us a screenshot of the error message so we can understand what's happening. She can also check this by clicking her avatar on the top right side of the page. See the screenshot below:

Please check this guide on Understanding Your Account Usage and Limits.

Keep us updated and let us know if you need any more help.