Jotform App: Forms won't submit

Olá,

estamos tendo muita instabilidade nos formulários, no momento do envio, eles não são enviados, onde perdemos muito tempo tentando fazer o envio novamente.

Não é só em um formulário que ocorre, são em diversos formulários e diversos dispositivos diferentes. Na nossa empresa, em torno de 200 pessoas fazem o envio.

No link em anexo fiz o upload de um vídeo de um problema acontecendo.

O que pode ser feito para solucionar isso ? formulário é totalmente preenchido e na hora do envio se perde. Mesmo utilizando o applicativo Jotform, isto ocorre, o que pode ser feito?

https://drive.google.com/file/d/1SOsNdvaAHzyWW95O-QsHVV-rvVDOOzml/view?usp=sharing

Hi suporte.tecnico.carmak,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

In the meantime, let us know if you have any other questions.

Hi suporte.tecnico.carmak,

Thanks for patiently waiting. When I cloned and tested your form, the same thing happened, so I created a ticket about it and escalated this to our developers. As soon as we have an update, we’ll let you know.

In the meantime, please access the form using a browser. Here's a guide on Where to Find Your Form URL.

Ok, fico no aguardo. Isso impacta bastante nossa utilização.

Hi suporte.tecnico.carmak,

Thanks for patiently waiting. Our developers are still working on the issue. Can you please confirm the following?

1. Is the issue persisting?

2. What version of the Jotform Mobile application are you using?

3. What is the Android version of your device?

Once we hear back from them, we'll be able to move forward with this.