Account: Unable to locate form.

  • dajaniosousa
    Perguntado em 4 de março de 2024 às 16:29

    Olá. Meus formulários desapareceram da minha conta. O que houve?

  • Joshua_T Jotform Support
    Respondido em 4 de março de 2024 às 18:44

    Hi dajaniosousa,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I am sorry you are having trouble with this. When I checked the account that you are currently logged in to, I could not see any forms. You may have created the forms under a different account.

    Do you have any other email address that might be associated with another Jotform account? If not, can you by any chance provide us with the link to one of the forms associated with your account so we can use it to pull up your account?

    Once we hear back from you, we can move forward with a solution.