Form Calculation: issues with the calculation

  • felipe168_felipe_Felipe
    Perguntado em 27 de fevereiro de 2024 às 08:14

    Estamos com o nosso jotform com alguns problemas, olhamos as configurações e estao todas corretas, não sei por qual motivo, mas está dando alguns bugs na somatória.

    O servidor de voces esta normal?

  • Mary Jotform Support
    Respondido em 27 de fevereiro de 2024 às 10:41

    Hi felipe168_felipe_Felipe,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. Are you referring to this form 232076409557663? If so, I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screenshot below to see my results:

    Here's the calculation for *Administração de Obra. The result shows correct.

    Form Calculation: issues with the calculation Image 1 Screenshot 70

    Form Calculation: issues with the calculation Image 2 Screenshot 81

    Here's the calculation for Total and Total à Vista. 

    Form Calculation: issues with the calculation Image 3 Screenshot 92

    Form Calculation: issues with the calculation Image 4 Screenshot 103

    Form Calculation: issues with the calculation Image 5 Screenshot 114

    Perhaps you are referring to the field "Descontar itens que serão adquiridos diretamente" ? The conditions that's connected to it is only to show the said field if the user selects an item from the product list greater than 0.

    Form Calculation: issues with the calculation Image 6 Screenshot 125

    Can you explain a bit more about the issue, so I can get a better idea of what's happening?

    After we hear back from you, we’ll have a better idea of what’s going on and how to help.

  • felipe168_felipe_Felipe
    Respondido em 27 de fevereiro de 2024 às 12:04

    Olha, acredito ter sido algum bug na plataforma de voces, pois testamos em 3 computadores diferentes e estava dando problema nas somas, e para abrir os produtos que tem variações de itens, mas agora testei, está tudo 100% novamente.

    Obrigado pela ajuda.

  • Lesther Jotform Support
    Respondido em 27 de fevereiro de 2024 às 14:10

    Hi felipe168_felipe_Felipe,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    We're glad that it's working again on your end. It could be a temporary issue and it resolves itself. But if you encounter the same in the future, please give us complete details of what's going on on your end. Include the link to the form and describe in detail what's wrong with the computation for our reference.

    Let us know if you have any other questions.