Não estou conseguindo acessar meu login

Boa tarde,

Estou com dificuldade de acessar meu cadastro, quando eu coloco que esqueci minha conta eles não enviam o e-mail para que eu consiga recuperar meu acesso.

Como devo prosseguir?

Atenciosamente,

Hi Thiago, 

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. May I know which account you are trying to do a password reset? If this email address is what you are referring, I can only see a guest account tied to it. Guest accounts are temporary accounts with one-time login only. You won't be able to receive a reset password email to your email account.

You can use the same email address you did for your Guest account and use it to create a Starter account. To create a new account, you can go to this link.

Once we hear back from you, we'll be able to move forward with a solution.