Our form has exceeded the allocated quota

Boa tarde, estou enviando outra mensagem pois o link não tinha encaminhado.

O nosso formulário excedeu a cota alocada.

Apaguei todos os envios realizados e continua mostrando a mesma mensagem e não permitindo realizar novos cadastros. Seria possível reverter isso sem a necessidade de fazer um novo plano ?  

Pois temos maior acesso no inicio do ano somente.

https://form.jotform.com/240513412636044

Aguardo retorno, obrigada !

Hi BWB EMBALAGENS,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Unfortunately you have reached the number of allowed submissions for your current plan i.e. maximum 100 submissions, meaning deleting the uploaded documents won’t resolve this issue.

In order to receive more submissions, you can either upgrade your plan or complete tasks as part of our GetMore Program as explained in this guide. 

Reach out again if you have any questions.