como resolver?

Oi, eu altero informações no formulário e elas não aparecem no pdf. e quando vou visualizar um formulário tbm não aparece todas as informações, e não to conseguindo baixar a versão original em pdf, e a visualização no app é toda desordenada.

Por causa disso por não aparecer perdi um valor em um contrato assinado pois o contratante dissse nao haver um campo que estava no contrato.

Hi marciatindolelefestas,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

Pode ser em inglês, só preciso resolver o problema.

Hi marciatindolelefestas,

Thanks for your patience. I understand that the PDF you download is in the old format after editing your form, and you would want it to be updated. You can create a new PDF in PDF Editor. Let me show you how.

1. On Form Builder, click on the Down Arrow next to Form Builder.
   
2. A menu will open, click on PDF Editor.
   
   
3. Then, click on New PDF.
   
4. Select New PDF Document.
   
   

This should create a new PDF with the new fields.

Give it a try and let us know if you need any other help.