PayPal payment issue

os meus clientes quando enviam o formulario são impedidos e aparece uma msg do Paypal ao finalizar, o que eu faço? e o formulario não chega

Hi fabio66serra,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Can you confirm if the issue is affecting all the users? Are you able to test the issue suing different web browsers? Also, can we do an actual submission on your form to test the issue on our end?

Let us know if there's anything else we can help.

ok

Dear Gian,

I hope this message finds you well. I am writing to bring to your attention a critical issue that is currently affecting our ability to receive form submissions from our clients. It seems to be related to a PayPal error, as both myself and our clients have encountered difficulties while trying to submit forms.

This issue is particularly concerning because we are in the midst of an ongoing advertising campaign, and any delay or disruption could potentially lead to significant financial losses. I have personally attempted to submit a form without success, and it consistently triggers a PayPal error message.

Given the urgency of the situation, I kindly request your immediate assistance in resolving this matter. It is crucial that we find a quick solution to ensure the seamless flow of form submissions and avoid any further disruptions to our campaign.

Please let me know if there is any additional information or steps required from our end to expedite the resolution process. Your prompt attention to this matter is highly appreciated.

Thank you for your assistance.

Hi fabio66serra,

Thanks for getting back to us. For us to further investigate the issue, please allow us to do an actual submission on our end. It will also help us isolate the issue if you can create a new form, integrate it with the same PayPal account, and test it in the new form to see if the issue will reproduce.

Also, it is highly suggested to contact PayPal and ask them about the status of your account. There may be a limitation on your PayPal account that needs to be checked.

Let us know if there's anything else we can help.