How to cancel a subscription and get a refund?

BOM DIA QUERO CANCELAR UMA COMPRA, COMO POSSO REALIZAR ESSE PROCEDIMENTO?

Hi douglas_projetos,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Can you confirm what purchase you want to cancel? But if wish to cancel your subscription, here's how you can do that:

1. On your My Forms page, hover your mouse over your avatar in the top-right corner and click on Settings.

2. Under the Billing tab, click on Change Plan.

3. Click on the Downgrade button to switch to the Starter (Free) Plan.

4. There will be a pop-up window with some extra information about the downgrade. Please follow those instructions to continue with canceling your plan.

Please also check out our guide about How to Cancel your Subscription.

Let us know if you need any more help.

prezados, quero saber do meu reembolso pois no sistema diz que o rebaixamento foi agendado pra 2025, mas e o reembolso? quando meu dinheiro será extornado?

Hi douglas_projetos,

Thanks for getting back to us. Cancellation won't take effect until the end of the current billing cycle. But I consulted this to the Relevant Team, and I'll get back to you as soon as an update is available.

In the meantime, let us know if you have any other questions.

Hi douglas_projetos,

Thanks for patiently waiting. Please fill out this form to request a refund.

Reach out again if you have any other questions.