Upload Space: Limit does not reset after deleting trashed entries

Oi

Exclui mais de 1000 dados dos formulários. Também limpei os dados da lixeira, o espaço de upload não é reduzido. Por favor, recalcule os meus limites e meu espaço de upload.

Hi suporteencantosdelogo,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But keep in mind that you'll have to wait until they're available again.

Now, let me help you with your question. I checked your account, and your Upload Space is now at 8 GB / 100 GB. I cleared your form caches as a precaution. Can you try to check it again and let us know how it goes? If the same thing happens again, we'll investigate it more to see if we can figure out what's going on.

Keep us updated, and let us know if you need any more help.