My form is not able to receive multiple submissions

  • BoaViagemCorretora
    Perguntado em 7 de fevereiro de 2024 às 13:15

    Não estou conseguindo receber o formulário preenchido . Segue página do erro de resposta "Vários envios estão desabilitados para este formulário".

    Jotform Thread 11625491 Screenshot
  • Edwin Jotform Support
    Respondido em 7 de fevereiro de 2024 às 15:34

    Hi Boa,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. The error you're getting appears when you've enabled unique submissions or unique fields for your form, and then attempted to make multiple submissions. However, I've checked your form's settings and noticed that these settings are not enabled. After reviewing your form's revision history, it seems that you previously had unique submissions enabled, but have since disabled it.

    My form is not able to receive multiple submissions Image 1 Screenshot 30

    You shouldn't receive that error message anymore. To confirm this, I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. I was able to make multiple submissions without any errors. Check out the screenshot below to see the two submissions I made.

    My form is not able to receive multiple submissions Image 2 Screenshot 41

    I've also cleared your form cache to see if that will fix the issue for you. Can you try it again and see how it goes? If you run into the same issue again, would you allow us to make a test submission on your form for further troubleshooting?

    Once we hear back from you, we'll be able to help you with this.