I don't receive my form responses

Olá. Me enviaram uma resposta de formulário que não está mais aparecendo para mim...

Hello cacataulois,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are currently busy assisting other Jotform users. However, I'd be happy to help you in English using Google Translate, and you can reply in whichever language you feel comfortable using. If you'd rather have support in Portuguese, let us know, and we can have them do that. But keep in mind that you'll have to wait until they're available again.

Now, let me help you with your concern. To clarify, are you not receiving form responses via email? It appears I've identified the problem. Upon reviewing your form, I noticed that an email address hasn't been added to receive notifications. Please refer to the screencast below for guidance: Checkout my screencast below:

An easy fix for this, is to add your preferred email address so that you'll receive notification containing your form filler's answer, when they submit an entry to your web form.

You may also check our complete guide about Setting Up Email Notifications.

Give it a try and let us know how it goes.

Mas eu recebi a sua resposta no email.

de qualquer forma, o que aconteceu não foi isso. Uma pessoa respondeu o questionário, eu vi que ela tinha feito e no entanto esse formulário não aparece mais para mim.

Hello cacataulois,

Thank you for contacting Jotform support. I am sorry you are having trouble with this. Sometimes, you can find the missing submission in the Incomplete Submissions tab or Pending Payment . Let me show you where to locate it:

1. On your Submission Table, click on the Three Vertical Dots beside the name of the form in the upper left corner of the page.
2. Then, click on Incomplete Submissions or Pending Payments.

Give it a try and let us know if you need any other help.