Shipments are not arriving to my email address.

boa tarde

meus envios nao esta chegando no email cadastrado

tenho 3 envios parados o que pode ser

fico no aguardo

Hi HBMG,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I'm sorry but I need a bit more explanation about your concern. Can you tell me what do you mean by shipment? Is it a notification email or did you order through a form?

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Bom dia Kim

Obrigado pelo retorno

Kim esse meu cadastro é novo e fiz alguns teste de envio atraves do meu form

https://form.jotform.com/240362178901656

acontece que esses envios esta na caixa de saida, porem nao esta chegando ao email do cadastro

apenas o 1 chegou os demais ainda nao

fico no aguardo

Hi HBMG,

Thanks for getting back to us. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I checked your email history log, and it seems all 8 submissions were sent to your inbox. I suggest you check your Spam or Junk Folder if the email were sent there. You can check the emails sent from submissions through these few workarounds:

1. Go to your  Account and click on your avatar/profile picture.

2. Go to Settings or you can directly go to this link.

3. Click the History tab on the left-side menu.

4. There are two drop-down menus at the top right of the page. The first one is for the date filter and the second one is for the All Action filter. Chose Submissions from this menu to show the submissions.

5. Check the Submission ID as shown in the sample below.

Give it a try and let us know how it goes.

Boa tarde Jefferson

fiz o que voce me mandou e consta os emails como enviado ao meu email cadastrado

porem nao chega nada na minha caixa de entrada

ja verifiquei e inclusive eu tenho uma configuração liberando o e-amil noreply@jotform.com

porem nao chega nada e nem na pasta spam do meu provedor LOCAWEB

realmente nao consigo entender o que acontece

fico no aguardo para uma possivel solução

fiz a pouco 15:52hs +- um envio e nao chegou nada

e nem me informa erro algum por parte do meu provedor LOCAWEB

Hi HBMG,

Thanks for getting back to us. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again. When I cloned and tested your form, everything worked the way it was supposed to. Take a look at the screenshot below to see my results:

Can you try to check if the recipient email is correct, since it is working on my end? Here's how to do it:

1. Click Settings.

2. Click Emails.

3. Check the Recipient email if the value is correct.

Can you go ahead and try it again and let us know how it goes? If the same thing happens again, we'll investigate it more to see if we can figure out what's going on.

Give it a try and let us know how it goes.