Envio de e-mail de notificação

Prezados, bom dia!

Estou com problema em dois formulários: Laudo de Análise e Checklist de Manutenção Preventiva que ao enviar os e-mails de notificação cadastrados não estão sendo recebidos.

Poderiam me auxiliar com esta demanda?

Atenciosamente,

Ana

Hi BRS_Quality,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. After checking, the 2 forms have different email address stated in the recipient from which the notification should be routed to. I checked the recent email logs, and it shows the notifications were sent to the designated email addresses. You can check those on your account history tab and see all the emails sent out from your account. Let me show you how.

1. Click on your avatar icon and select Settings.
2. In the Settings menu, click the History tab.
3. You can manage as to how far back you can view activities on your account.
4. You can also specify or filter the type of activity you wish to see.

Additionally, you can check this guide to see other possible fixes when you're not receiving notifications in email.

Are all the email recipients in the affected forms not receiving the email?

After we hear back from you, we’ll have a better idea of what’s going on and how to help.