Billing : Invoice showed full amount in one go.

Boa tarde, sobre a cobrança, no anúncio falava que era por mês aquela quantidade de 119,79 mas na fatura veio o valor cheio e de uma só vez. E gostaria de ver sobre isso, porque não tenho condição de pagar de uma só vez.

Hey Campistas Toc, 

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now getting back to your question, I see that you have subscribed to a Bronze plan for a year which showed the invoice for the whole year in one go instead of monthly invoices. If you want to check your invoices, here's how you can do it :

1. On your My Forms page, click on your Avatar.
2. Click on Settings to go to your Account Settings.
3. Under Account Settings, click on the Billing tab.
4. Scroll down a bit, and you should be able to see the Invoices section. 
5. Click on the View link on each invoice to see their details.

We also have a full guide about How to check your Invoices that you might want to check.

Reach out again if you have any other questions.

Boa tarde!

Posso cancelar o plano anual e ter reembolso e contratar um plano mensal pra não ficar pesado para mim?

Hey Campistas Toc, 

Thanks for reaching back to us. When you upgrade your account and purchase a subscription, it automatically renews depending on the payment schedule you choose: monthly or yearly. You can cancel your subscription anytime but please note that we can only provide a full refund if your refund request is within 30 days from your last payment. Since you subscribed to Bronze just this month, yes you can request a refund, here's a guide to that.

Let us know if you have any other questions.

Hey Campistas Toc, 

Thanks for your patience and understanding, we appreciate it. Your refund request was accepted, and your Bronze Yearly subscription has been downgraded to Bronze Monthly and a refund for the closing balance has been processed.

Depending on how your bank releases funds, it generally takes 5-7 business days to credit the money to your card. 

Reach out again if you have any other questions.