link nao baixa o arquivo

  • ebrindeseventos
    Perguntado em 26 de janeiro de 2024 às 12:55

    Olá, estou fazendo um formalario, e o link de baixar arquivo, vem sempre quebrado no email

    não abre, não da para baixar o arquivo. Isso acontece no email de resposta 1

    O que poderia ser? Clica no link, e o arquivo não abre . A parece uma pagina de Erro
    Mas isso só acontece nos emails de meus clientes, no meu email nao

    link nao baixa o arquivo Image 1 Screenshot 30




    link nao baixa o arquivo Image 2 Screenshot 41


  • Jefferson Jotform Support
    Respondido em 26 de janeiro de 2024 às 15:14

    Hi ebrindeseventos,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portugese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portugese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

    link nao baixa o arquivo Image 1 Screenshot 40

    link nao baixa o arquivo Image 2 Screenshot 51

    link nao baixa o arquivo Image 3 Screenshot 62

    I can also open it on a PDF viewer software. Can you try it again and see how it goes? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on.

    Reach out again if you have any other questions.



  • ebrindeseventos
    Respondido em 26 de janeiro de 2024 às 16:25
    Still not working
    link nao baixa o arquivo Image 1 Screenshot 20
    Em sex., 26 de jan. de 2024 às 17:14, Jotform <noreply>
    escreveu:
    </noreply>...
  • Jefferson Jotform Support
    Respondido em 26 de janeiro de 2024 às 16:37

    Hi ebrindeseventos,

    I understand how difficult and stressful this is. Rest assured, we’ll find a solution for it. Can you take a screenshot of what’s happening and send it to us? Because I cannot pull out the screenshot you provided. Take a look at the screenshot below to see my results:

    link nao baixa o arquivo Image 1 Screenshot 30

    This guide will show you how to do that.

    link nao baixa o arquivo Image 2 Screenshot 41

     Once we hear back from you, we'll be able to move forward with a solution.