Cancelar e reembolsar assinatura

Boa tarde,

Gostaria de realizar o cancelamento da compra, não por problema com o seu serviço e sim por engano em relação ao valor, pois achei que os valores seriam na moeda do meu país e na verdade é em dólares.

Peço desculpas pelo erro.

Atte.

Hi gutocarnevali,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Upon checking, your account has already been downgraded, and the amount you have paid was refunded. It will be posted on your account in 7-10 business days, depending on your bank's refund policy.

If you decide to upgrade in the future, please visit the pricing section of your Jotform account to explore all the plans and features available to you.

Let us know if there’s anything else we can do for you.