Overlimit: Request to activate account

  • financeiroevtandaracaixeta
    Perguntado em 26 de janeiro de 2024 às 10:28

    ola bom dia


    minha conta foi desabilitada por ter atingido capacidade maxima de armazenamento.

    ja limpei os registros mas minha conta continua desabilitada.

    poderiam re habilitar a nossa conta?

  • Aravir Enterprise Support
    Respondido em 26 de janeiro de 2024 às 11:12

    Hi financeiroevtandaracaixeta,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    I reactivated your account and cleared your form caches. All your forms are now accessible. To avoid reaching your limits, we have a guide on How to Upgrade Your Account.

    Reach out again if you have any other questions.