How to pause the form questionnaire in middle?

  • 01limpezabasaltopiscinas
    Perguntado em 26 de janeiro de 2024 às 08:18

    Bom dia, preciso de ajuda para fazer com que ao cliente enviar o formulario pelo modo quiosque o mesmo automaticamente retorne para a primeira tela e fique aguardando o proximo novo preenchimento.

    Sera um tablet na porta da loja coletando automaticamente uma pesquisa de satisfação.. entao é inviavel ter que ir reiniciar toda vez que alguem responder o questinario.


    Obrigado

  • Rahul Jotform Support
    Respondido em 26 de janeiro de 2024 às 08:24

    Hi Obrigado,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. Sorry, I didn't fully understand the issue. Can you explain a bit more about the issue, so I can get a better idea of what's happening? In general, you can not link two forms in a way that the second form can be filled up only when the first form submission is complete. If the user knows the Form URL of the second form, then one can fill the form anytime without waiting for the first form to be completed.

    After we hear back from you, we’ll have a better idea of what’s going on and how to help.

  • 01limpezabasaltopiscinas
    Respondido em 5 de fevereiro de 2024 às 12:34

    Hi, thanks for getting back to me. I am having problems running kiosk mode on an older tablet that runs Android 7, when the client finishes sending the form it does not return for a new response cycle as expected and configured to do so in 5 seconds after receiving the thank you page. It just stays stuck on the thank you screen until someone exits and re-enters kiosk mode. Is there anything I can do to make it automatically return to the beginning of the form and wait for the next customer?

  • 01limpezabasaltopiscinas
    Respondido em 5 de fevereiro de 2024 às 12:53

    Another problem that we urgently need to correct is the erroneous duplication of answers. The platform itself is duplicating the shipments and we need to manually delete the duplicates. FOLLOW LINK TO CHECK: https://form.jotform.com/222327324759661
  • Mafe_M Jotform Support
    Respondido em 5 de fevereiro de 2024 às 15:18

    Hi Obrigado,

    Thanks for getting back to us. Can you try to set up the kiosk mode using another device? Also, please make sure that the Jotform Mobile App is in its latest version. If so, please uninstall and reinstall the app. Can you please provide us the make and model of the device you are using?

    As for your other question on duplicate submission, I answered your other question on a new thread. You can go ahead and check that out here. 

    Keep us updated and let us know if you need any more help.