Monthly usage limit did not reset automatically on its scheduled date.

Prezados,

a data de renovação do envio de formulários mudou de 21/01 para 20 de fevereiro, o que é inadmissível, pois vocês estão forçando a gente a contratar o plano ouro, a data na renovação do serviço não pode ser trocar sem nosso consentimento, além de ser abuso com o consumidor!

Hi institutochaya,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are unavailable at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I checked your account and I see that you have exhausted the monthly submission limit. Since it is a monthly limit and did not reset automatically, I recalculated the limits and activated your account. You can check the usage on your My Account page, here.

Feel free to reach out again if you have any questions or if we can help you in any other way.