meu armazenado so esta dando cheio mais não tem nenhum arquivo

não estou conseguindo envia arquivo para o meu aplicativo pois so fica dizendo que esta com a memoria cheia mais não tem arquivo nenhum nele

Hello wannessa527,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

I’m sorry you're having difficulties with this. I have recalculated your account limit and cleared your form cache. You should not see the over-limit message now.

Let us know if there’s anything else we can help you with. 

continua aparecendo limite cheio

na minha conta

Hi Vanessa,

Thanks for getting back to us. I went ahead and checked your account and can confirm that you still have not reached your Upload Space limit. But to make sure that it's about the Upload Space limit, can you send us a screenshot of the error you're getting so we can have a better idea?  This guide will show you how to do that. In the meantime, can you try to clear your browser's cache to see if the issue persists?

Keep us updated and let us know if you need any more help.