Cancel and refund request

Prezados,

foi cobrado uma fatura do meu cartão onde não tenho interesse em renovar com JOTFORME.

Peço que façam o estorno imediamentamente.

Hi FUNESPEAD,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I understand you want to cancel and refund your subscription. I have forwarded your concern to our Billing Team. We will let you know once updates are available via this thread.

Let us know if there’s anything else we can help you with.

Hi FUNESPEAD,

Thanks for patiently waiting. We have canceled your subscription, downgraded your plan to Starter, and issued a refund. Please wait for 5 to 7 business days for the refund amount to reflect.

Reach out again if you need any more help.

ok thank you l will wait for the requested deadline