Olá!

  • Educacional_inteligencia
    Perguntado em 20 de dezembro de 2023 às 23:02

    Eu possuo um formulário extenso onde os campos são exibidos a partir da resposta na primeira página. Porém de ontem pra hoje isso parou de funcionar. E nenhum campo é exibido independente da condição.

  • Myla Jotform Support
    Respondido em 21 de dezembro de 2023 às 02:39

    I have an extensive form where the fields are displayed from the response on the first page. However, from yesterday to today this stopped working. And no field is displayed regardless of the condition.

    Hello Educacional_inteligencia,

    Thank you for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I’m sorry you're having difficulties getting that feature to work. When I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

    Olá! Image 1 Screenshot 40

    I have gone ahead and cleared your form cache. Although caches aren't cleared automatically, it's easy to do it manually. Let me show you how:

    • On your My Forms page, hover your mouse on your Profile Avatar icon.
    • In the window that opens, click on Settings.

    Olá! Image 2 Screenshot 51

    • In the Settings menu, scroll down to the bottom of the page and click on Clear Cache. That's it, you're done.


    Olá! Image 3 Screenshot 62

    You can also check this guide for more information about clearing caches. Can you try it again and see how it goes? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on.

    Let us know if you have any other questions.