Jotform Sign: Unable to save the edited template.

  • diegobeton
    Perguntado em 20 de dezembro de 2023 às 13:11

    Jotform Sign: Unable to save the edited template Screenshot 20

    Já é a 3ª vez que tento. Eu edito todo o modelo e quando clico em "salvar e sair" recebo este erro dizendo "Desculpe, houve um erro". Se eu clico em voltar a página eu tenho que fazer tudo novamente pois não salva rascunho.

  • Joshua_T Jotform Support
    Respondido em 20 de dezembro de 2023 às 13:21

    Hi Diego,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I am sorry you are having trouble with this. Can you provide us with a link to the Sign Document template that you are trying to edit so we can test it from our end to see if we can replicate the problem?

    Once we hear back from you, we can move forward with a solution.