Meu Jotform App não funciona no iPad

Olá boa tarde, tenho um app do meu formulário, porém o mesmo não está funcionando no ipad tanto o formulário quanto o app, e já no meu celular particular tem o funcionamento perfeito.

Já apaguei o antigo app e criei um novo, e o erro ainda permanece.

Não sei mais o que fazer, qual pode ser o problema?

Olá compartilho BK,

Obrigada por contatar o Suporte da Jotform. Verifiquei teu app e, nos dispositivos testados, não tive problemas para acessá-lo. Você pode ver as capturas de tela dos meus testes abaixo:

No entanto, tu poderias nos informar o modelo do teu iPad para que possamos direcionar melhor nossos testes? Desta forma, poderemos te auxiliar melhor.

Estamos à disposição.

O modelo é o IPAD MINI 2 com o software 12.5.7

Funcionava normalmente a uns 2 meses e meio, porém, ontem teve esse problema e até agora não voltou.

Será que não é mais compatível com o dispositivo?

Hi sharebk,

Thanks for getting back to us. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I'm sorry you're having difficulties with this. I also tested your app on an iPad Mini 2 and replicated the same issue. I also tested it on the iPad 10th with iOS 16, and it appears that everything is working properly. Can you try to check it on latest version? Can you try it again and see how it goes? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on. 

Give it a try and reach out again if you have any other questions.

It is working on other devices like iPhone 7 with IOS 15.8
However, on the IPAD MINI 2 with IOS 12.5.7 it is no longer available. Therefore, I think the device is no longer compatible with the app.
Does it only work now from IOS 15?

Or do I have to subscribe to a plan for it to work?

Hi sharebk,

Thanks for getting back to us. Keep in mind that there is no problem with your plan for your app. You need to upgrade your iOS version. I've also tested it on my end and replicate the same issue.

Let us know if there's anything else we can help you with.