Copy of Submission Not Received

Hi cmsoatendimento,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are currently busy assisting other Jotform users. However, I'd be happy to help you in English using Google Translate and you can reply in whichever language you feel comfortable using. If you'd rather have support in Portuguese, let us know, and we can have them do that. But keep in mind that you'll have to wait until they're available again.

Now, let me help you with your question. I can see that this is very stressful. Rest assured, I’m here to help. When I cloned and tested your form, everything worked the way it was supposed to. I disabled the access key field requirement to run the test and the autoresponder was sent successfully to my email. Take a look at the screenshot below to see my results:

We have also checked some submissions and confirmed that Jotform has successfully sent out the emails. It's simple to keep track of your sent forms; simply go to your Account History to see your activities. Follow the guide below to verify the status of your submitted forms.

• Go to Account History to see your account’s activities.
• In the upper-right corner of the table, select the date filter, then choose your desired period in the date picker.
• Next to the date filter, set the action filter to “Emails.”

The email logs from your forms should now be displayed in the table, together with timestamps, delivery status, recipients, and form IDs. Select the new window icon to view an entry's details.

To read additional information about the email, click Details in the upper-right corner.

If the users are still not getting the emails, we have a guide about Why Am I Not Receiving Email Notifications that you can checkout.

Reach out to us if you have any questions.